Can I book a ferry on FerryRadar?
You book with our partner 12Go. Every “Book” button takes you to the right route on 12Go, where you choose a departure, pay and receive an e-ticket by email.
I booked a ticket. Who do I contact about changes or refunds?
12Go issued your ticket, so contact 12Go’s customer support through your booking confirmation. FerryRadar cannot see or change bookings.
Are the times on FerryRadar live?
No. Each route page shows the departures 12Go listed for a specific day, with that date, so you can compare boats. The booking page shows live availability and today’s prices for the date you pick.
Why is the price on 12Go different from FerryRadar?
Fares change with the season, the date and how full the boat is. Our prices are “from” fares on the date stated on the page. The booking page always has the current price.
Do I need to print my ferry ticket?
Most Thai operators accept an e-ticket on your phone. Some exchange it for a boarding pass or sticker at their counter, so arrive at least 30 minutes before departure.
What happens if the ferry is cancelled because of the weather?
Operators cancel sailings when the sea is unsafe, most often in the monsoon months. They usually move you to the next boat or refund the ticket. Check your 12Go booking and email for updates.
Last updated 22 Oct 2026.